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LEGAL

Privacy Policy

Kreotic Privacy Policy. Learn how we collect, use, and protect your personal information when using our software development services.

1. Introduction

Kreotic, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

  • Name, email address, phone number, and company name

  • Project requirements and specifications

  • Payment and billing information

  • Communications with our team

  • Feedback, reviews, and testimonials

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • IP address and device information

  • Browser type and version

  • Pages visited and time spent on pages

  • Referring website addresses

  • Operating system and device identifiers

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and delivering our software development services

  • Processing payments and managing billing

  • Communicating about projects, updates, and support

  • Responding to inquiries and providing customer service

  • Improving our website, services, and user experience

  • Sending marketing communications (with your consent)

  • Analyzing usage patterns and conducting research

  • Complying with legal obligations and protecting our rights

  • Detecting and preventing fraud or security issues

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

  • Contract Performance: Processing necessary to fulfill our service agreements

  • Legitimate Interests: Improving services, marketing, and business operations

  • Consent: When you explicitly agree to specific processing activities

  • Legal Obligations: Compliance with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

Third-party vendors who assist us with business operations, such as:

  • Payment processors (Stripe, PayPal)

  • Cloud hosting providers (AWS, Vercel)

  • Email service providers (SendGrid, Mailchimp)

  • Analytics services (Google Analytics)

  • Customer support platforms

5.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

5.3 Business Transfers

In connection with any merger, acquisition, or sale of company assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for data transmission

  • Encrypted storage of sensitive information

  • Regular security audits and vulnerability assessments

  • Access controls and authentication mechanisms

  • Employee training on data protection practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing services and support

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes and enforce our agreements

  • Maintain business records and analytics

Typically, we retain client data for 7 years after the conclusion of a project engagement. You may request earlier deletion subject to our legal obligations.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information

  • Correction: Request correction of inaccurate information

  • Deletion: Request deletion of your personal data

  • Portability: Receive your data in a structured, machine-readable format

  • Objection: Object to processing based on legitimate interests

  • Restriction: Request limitation of processing

  • Withdraw Consent: Withdraw consent for consent-based processing

  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@kreotic.dev. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. These countries may have data protection laws different from your country of residence. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold

  • Right to delete personal information

  • Right to opt-out of the sale of personal information (we do not sell personal information)

  • Right to non-discrimination for exercising CCPA rights

13. Do Not Track Signals

Some browsers support "Do Not Track" (DNT) signals. Our website does not currently respond to DNT signals, but you can control tracking through cookie preferences and browser settings.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Kreotic, LLC

  • Privacy Officer

  • Email: privacy@kreotic.dev

  • Website: www.kreotic.dev

For users in the EEA, you also have the right to lodge a complaint with your local data protection authority.